Refund Policy for Petal Panzy
At Petal Panzy, we are committed to ensuring your satisfaction with every order. While we do not accept returns due to the perishable nature of our products, we offer refunds under certain conditions to guarantee the quality and reliability of our service.
Eligibility for Refunds
A refund may be issued under the following circumstances:
1. Damaged or Defective Products: If your flowers arrive damaged or in poor condition.
2. Incorrect Order: If the flowers delivered do not match the order placed (e.g., wrong arrangement or type).
3. Delivery Issues: If your order was not delivered on the agreed date due to an error on our part.
Conditions for Refunds
To be eligible for a refund:
You must notify us within 24 hours of receiving the product.
Provide proof of the issue, such as a photo of the damaged or incorrect item.
The issue must be confirmed to be a result of Petal Panzys' error or a delivery mishap.
How to Request a Refund
To request a refund:
1. Contact our customer service team via email at orders@petalpanzy.co.za
2. Provide your order number, a description of the issue, and supporting evidence (e.g., photos).
3. Our team will review your request and respond within 2 business days.
Refund Process
Approved refunds will be processed to your original payment method within 5-7 business days.
If applicable, delivery fees may also be refunded.
Exclusions
Refunds are not provided for orders delayed due to circumstances beyond our control (e.g., extreme weather or incorrect recipient details).
Seasonal and promotional items may have limited refund options, which will be clearly communicated at the time of purchase.
For any additional questions or concerns, please don’t hesitate to contact us. Thank you for choosing Petal Panzy for your floral needs!
